Is cyber-security the new lifeboat? An exploration of the employee’s perspective of cyber-security within the cruise ship industry

Victoria Knight, Moufida Sadok

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Abstract

After the International Maritime Organisation introduced the Maritime Cyber Risk Management in Safety Management Systems Resolution in 2017, with the compliance date set for January 2021, the Maritime industry has displayed an increased focus on its cyber-security. This quantitative research, supported by the socio-technical perspective, explores the employee perceptions of cyber-security onboard cruise ships. The results show that the cruise industry has made an attempt to increase its cyber-security by introducing a formal policy and training their employees. Employees, as a consequence, perceive cyber-security to be important. However, employee perceptions are not reflective of their behaviours onboard. This is because there are various technical and organizational obstacles to their cyber-security practices which have been overlooked. As a result, the cruise industry could do more to prioritise cyber-security on a day-to-day level in order to make sure that the employee experience is in alignment with cyber-security policies.
Original languageEnglish
Title of host publicationSTPIS 2021: Socio-Technical Perspective in IS Development 2021
Subtitle of host publicationProceedings of the 7th International Workshop on Socio-Technical Perspective in IS Development (STPIS 2021)
EditorsPeter Bednar, Alexander Nolte, Mikko Rajanen, Anna Sigridur Islind, Helena Vallo Hult, Fatema Zaghloul, Aurelio Ravarini, Alessio Maria Braccini
PublisherCEUR Workshop Proceedings
Pages216-231
Number of pages16
Publication statusPublished - 11 Oct 2021
Event7th International Workshop on Socio-Technical Perspective in IS Development - Virtual conference, Trento, Italy
Duration: 14 Oct 202115 Oct 2021

Publication series

NameCEUR Workshop Proceedings
Volume3016
ISSN (Print)1613-0073

Workshop

Workshop7th International Workshop on Socio-Technical Perspective in IS Development
Abbreviated titleSTPIS
Country/TerritoryItaly
CityTrento
Period14/10/2115/10/21

Keywords

  • maritime
  • cruise ship
  • cyber-security
  • socio-technical
  • employee perspective
  • quantitative

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