The UK Quality Award was opened to the "not-for-profit" sector in late 1994. Six months earlier a research programme began to test the assumption that the Business Excellence Model and self assessment processes are applicable and of value to public sector organisations (PSOs). This paper describes the history and development of the Business Excellence Model and self assessment in the West, the use of pilot sites to test the applicability and value-add of the model and self assessment techniques within UK PSOs, some results from the first eighteen months and the ongoing development of guidance in the use of the model and self assessment.
|Title of host publication||Total quality management in action|
|Place of Publication||London|
|Publisher||Chapman & Hall|
|Number of pages||4|
|Publication status||Published - 1996|