Issues in introducing quality management in UK public sector organisations

Debbie Reed, Barbara Savage

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


    This paper discusses the issues to be addressed in seeking to apply TQM (as exemplified by the Business Excellence Model) within public sector organisations and considers how they can be dealt with so as to allow the public sector to embrace quality management. This discussion will be supported by the findings of a three year pilot study involving a number of UK public sector organisations.
    Original languageEnglish
    Title of host publicationPerformance measurement and management 2002: research and action, proceedings of the 3rd international conference on performance measurement and management (PMA 2002)
    EditorsAndy Neely, Angela Walters, Rob Austin
    Place of PublicationCranfield
    PublisherCranfield School of Management
    ISBN (Print)9780953376124
    Publication statusPublished - Jul 2002


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