Issues of knowledge management in support functions within a private university

K. Attia, Barbara Savage

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

Abstract

This study focuses on the finance department of a large private university in Egypt and aims to investigate how the overall the performance of the university may be influenced by the behaviour of the support functions that underpin the delivery of its educational services. However, it is not always clear how these influences can be managed or improved. The researchers are investigating whether Knowledge Management might be used to enhance the service the finance department delivers. It should be noted that this study is in its early stages, so that, although some interesting issues have been identified, few firm results are available as yet.
Original languageEnglish
Title of host publicationPerformance measurement and management: public and private, proceedings of the 4th international conference on performance measurement and management (PMA 2004)
EditorsA. Neely, M. Kennerley, A. Walters
Place of PublicationCranfield
PublisherCranfield School of Management
Number of pages1282
ISBN (Print)0953376133
Publication statusPublished - Jul 2004

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