This study focuses on the finance department of a large private university in Egypt and aims to investigate how the overall the performance of the university may be influenced by the behaviour of the support functions that underpin the delivery of its educational services. However, it is not always clear how these influences can be managed or improved. The researchers are investigating whether Knowledge Management might be used to enhance the service the finance department delivers. It should be noted that this study is in its early stages, so that, although some interesting issues have been identified, few firm results are available as yet.
|Title of host publication||Performance measurement and management: public and private, proceedings of the 4th international conference on performance measurement and management (PMA 2004)|
|Editors||A. Neely, M. Kennerley, A. Walters|
|Place of Publication||Cranfield|
|Publisher||Cranfield School of Management|
|Number of pages||1282|
|Publication status||Published - Jul 2004|