Issues of knowledge management in support functions within a private university

K. Attia; Barbara Savage

Issues of knowledge management in support functions within a private university

K. Attia, Barbara Savage

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

Abstract

This study focuses on the finance department of a large private university in Egypt and aims to investigate how the overall the performance of the university may be influenced by the behaviour of the support functions that underpin the delivery of its educational services. However, it is not always clear how these influences can be managed or improved. The researchers are investigating whether Knowledge Management might be used to enhance the service the finance department delivers. It should be noted that this study is in its early stages, so that, although some interesting issues have been identified, few firm results are available as yet.

Original language	English
Title of host publication	Performance measurement and management: public and private, proceedings of the 4th international conference on performance measurement and management (PMA 2004)
Editors	A. Neely, M. Kennerley, A. Walters
Place of Publication	Cranfield
Publisher	Cranfield School of Management
Number of pages	1282
ISBN (Print)	0953376133
Publication status	Published - Jul 2004

Cite this

Attia, K. ; Savage, Barbara. / Issues of knowledge management in support functions within a private university. Performance measurement and management: public and private, proceedings of the 4th international conference on performance measurement and management (PMA 2004). editor / A. Neely ; M. Kennerley ; A. Walters. Cranfield : Cranfield School of Management, 2004.

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abstract = "This study focuses on the finance department of a large private university in Egypt and aims to investigate how the overall the performance of the university may be influenced by the behaviour of the support functions that underpin the delivery of its educational services. However, it is not always clear how these influences can be managed or improved. The researchers are investigating whether Knowledge Management might be used to enhance the service the finance department delivers. It should be noted that this study is in its early stages, so that, although some interesting issues have been identified, few firm results are available as yet.",

author = "K. Attia and Barbara Savage",

year = "2004",

month = jul,

language = "English",

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editor = "A. Neely and M. Kennerley and A. Walters",

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publisher = "Cranfield School of Management",

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Issues of knowledge management in support functions within a private university. / Attia, K.; Savage, Barbara.
Performance measurement and management: public and private, proceedings of the 4th international conference on performance measurement and management (PMA 2004). ed. / A. Neely; M. Kennerley; A. Walters. Cranfield: Cranfield School of Management, 2004.

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

TY - CHAP

T1 - Issues of knowledge management in support functions within a private university

AU - Attia, K.

AU - Savage, Barbara

PY - 2004/7

Y1 - 2004/7

N2 - This study focuses on the finance department of a large private university in Egypt and aims to investigate how the overall the performance of the university may be influenced by the behaviour of the support functions that underpin the delivery of its educational services. However, it is not always clear how these influences can be managed or improved. The researchers are investigating whether Knowledge Management might be used to enhance the service the finance department delivers. It should be noted that this study is in its early stages, so that, although some interesting issues have been identified, few firm results are available as yet.

AB - This study focuses on the finance department of a large private university in Egypt and aims to investigate how the overall the performance of the university may be influenced by the behaviour of the support functions that underpin the delivery of its educational services. However, it is not always clear how these influences can be managed or improved. The researchers are investigating whether Knowledge Management might be used to enhance the service the finance department delivers. It should be noted that this study is in its early stages, so that, although some interesting issues have been identified, few firm results are available as yet.

M3 - Chapter (peer-reviewed)

SN - 0953376133

BT - Performance measurement and management: public and private, proceedings of the 4th international conference on performance measurement and management (PMA 2004)

A2 - Neely, A.

A2 - Kennerley, M.

A2 - Walters, A.

PB - Cranfield School of Management

CY - Cranfield

ER -

Issues of knowledge management in support functions within a private university

Abstract

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