Job services Australia: design and implementation lessons for the British context

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There have been changes in how the Department for Work and Pensions (DWP) contracts with the network of non-profit and for-profit providers who deliver employment programmes. In 2008, DWP’s ‘Commissioning Strategy’ outlined how it would further reshape this ‘welfare to work’ market through the introduction of prime contractors, whose funding would primarily depend on their success in securing sustained job outcomes. Prime contractors already deliver the Jobcentre Plus Support Contract, European Social Fund provision, and ‘Work Choice’, a specialist disability employment programme. From mid-2011 they will also begin to deliver the larger Work Programme (WP). The British approach to commissioning and managing outsourced employment services has been influenced by comparisons with, and learning from, developments in the contracted out Australian employment assistance system. This project reviewed literature on the development and impacts of the Australian outsourced employment services system and the transition from the Job Network (JN) to Job Services Australia (JSA). Another phase included interviews with 20 senior policy makers, providers, and research and advocacy organisations in November 2010.
Original languageEnglish
Place of PublicationLondon
PublisherDepartment for Work and Pensions
Number of pages49
ISBN (Print)9781847129864
Publication statusPublished - Jun 2011

Publication series

NameRearch report
PublisherDepartment For Work and Pensions


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