Managerial information processing in the era of big data and AI - a conceptual framework from an evolutionary review

Mark Xu, Yanqing Duan, Vincent Ong, Guangming Cao

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Information processing forms an essential part of managerial behavior in the decision-making process. With big data and intelligent technologies available, business environment becomes ever dynamic and challenging, e.g. the impact of the COVID-19 pandemic, the rise of misinformation and disinformation, etc., this paper aims to examine the emerging patterns of managerial information processing from both individual and organizational perspectives. This research identifies three driving forces based on an evolutionary review of studies and theories related to information processing behavior and develops a theoretical framework, which provides valuable implications on managerial information processing and organizational responses and calls for reduction of information needs on routine tasks, a shift of managers’ information attention towards uncertainties, and increased capabilities and responsibilities in analytics and AI within an effective digital governance framework.
Original languageEnglish
Title of host publicationInformation Technology and Systems
Subtitle of host publicationICITS 2023, Volume 1
EditorsÁlvaro Rocha, Carlos Ferrás, Waldo Ibarra
Number of pages11
ISBN (Electronic)9783031332586
ISBN (Print)9783031332579
Publication statusPublished - 11 Jul 2023
Event6th International Conference on Information Technology & Systems - Universidad Nacional de San Antonio Abad del Cusco, Cusco, Peru
Duration: 8 Feb 202310 Feb 2023
Conference number: 6th

Publication series

NameLecture Notes in Networks and Systems
ISSN (Print)2367-3370
ISSN (Electronic)2367-3389


Conference6th International Conference on Information Technology & Systems
Abbreviated titleICITS'23
Internet address


  • information processing
  • information processing behavior
  • human-computer interaction
  • digital governance


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