Managerial information processing in the era of big data and AI - a conceptual framework from an evolutionary review

Mark Xu, Yanqing Duan, Vincent Ong, Guangming Cao

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Information processing forms an essential part of managerial behavior in the decision-making process. With big data and intelligent technologies available, business environment becomes ever dynamic and challenging, e.g. the impact of the COVID-19 pandemic, the rise of misinformation and disinformation, etc., this paper aims to examine the emerging patterns of managerial information processing from both individual and organizational perspectives. This research identifies three driving forces based on an evolutionary review of studies and theories related to information processing behavior and develops a theoretical framework, which provides valuable implications on managerial information processing and organizational responses and calls for reduction of information needs on routine tasks, a shift of managers’ information attention towards uncertainties, and increased capabilities and responsibilities in analytics and AI within an effective digital governance framework.
Original languageEnglish
Title of host publicationProceedings of ICiTS'23 6th International Conference on Information Technology and Systems
PublisherSpringer
Publication statusAccepted for publication - 16 Oct 2022
Event6th International Conference on Information Technology & Systems - Universidad Nacional de San Antonio Abad del Cusco, Cusco, Peru
Duration: 8 Feb 202310 Feb 2023
Conference number: 6th
http://icits.me

Publication series

NameLecture Notes in Networks and Systems
PublisherSpringer
ISSN (Print)2367-3370

Conference

Conference6th International Conference on Information Technology & Systems
Abbreviated titleICITS'23
Country/TerritoryPeru
CityCusco
Period8/02/2310/02/23
Internet address

Keywords

  • information processing
  • information processing behavior
  • human-computer interaction
  • digital governance

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