Abstract
The main objectives of this chapter are:
-to highlight the importance of managing conflict in organizations, particulalry that which relates to employee grievances and disciplinary issues;
- to investigate the rationale for, and content of, grievance and disciplinary procedures;
- to explore the main ways in which grievance and disciplinary issues are handled by organizations;
- to examine the main approaches used in resolving workplace disputes.
-to highlight the importance of managing conflict in organizations, particulalry that which relates to employee grievances and disciplinary issues;
- to investigate the rationale for, and content of, grievance and disciplinary procedures;
- to explore the main ways in which grievance and disciplinary issues are handled by organizations;
- to examine the main approaches used in resolving workplace disputes.
Original language | English |
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Title of host publication | Human resource management |
Editors | Sarah Gilmore, Steve Williams |
Place of Publication | Oxford |
Publisher | Oxford University Press |
Pages | 273-293 |
Edition | 2nd |
ISBN (Print) | 9780199605484 |
Publication status | Published - 2013 |