Managing grievances, discipline, and workplace conflict

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)


The main objectives of this chapter are:
-to highlight the importance of managing conflict in organizations, particulalry that which relates to employee grievances and disciplinary issues;
- to investigate the rationale for, and content of, grievance and disciplinary procedures;
- to explore the main ways in which grievance and disciplinary issues are handled by organizations;
- to examine the main approaches used in resolving workplace disputes.
Original languageEnglish
Title of host publicationHuman resource management
EditorsSarah Gilmore, Steve Williams
Place of PublicationOxford
PublisherOxford University Press
ISBN (Print)9780199605484
Publication statusPublished - 2013


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