Managing quality data

Barbara Savage

    Research output: Contribution to journalArticlepeer-review


    This paper evaluates the role of data in the context of total quality management and then considers the issues associated with the management of quality-related data so as to optimize its usefulness for quality monitoring and improvement in the organization from which it arises. Thereafter, a proposal for a corporate integrated quality management information system is described and evaluated. Finally, an example application is highlighted.
    Original languageEnglish
    Pages (from-to)667-674
    Number of pages8
    JournalTotal Quality Management
    Issue number6
    Publication statusPublished - 1 Dec 1996


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