MARAM: tool support for mobile app review management

Claudia Iacob; Shamal Faily; Rachel Harrison

doi:10.4108/eai.30-11-2016.2266941

MARAM: tool support for mobile app review management

Claudia Iacob
, Shamal Faily
, Rachel Harrison

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

245 Downloads (Pure)

Abstract

Mobile apps today have millions of user reviews available online. Such reviews cover a large broad of themes and are usually expressed in an informal language. They provide valuable information to developers, such as feature requests, bug reports, and detailed descriptions of one's interaction with the app. Due to the overwhelmingly large number of reviews apps usually get associated with, managing and making sense of reviews is difficult. In this paper, we address this problem by introducing MARAM, a tool designed to provide support for managing and integrating online reviews with other software management tools available, such as GitHub, JIRA and Bugzilla. The tool is designed to a) automatically extract app development relevant information from online reviews, b) support developers' queries on (subsets of) the user generated content available on app stores, namely online reviews, feature requests, and bugs, and c) support the management of online reviews and their integration with other software management tools available, namely GitHub, JIRA or Bugzilla.

Original language	English
Title of host publication	Proceedings of the 8th EAI International Conference on Mobile Computing, Applications and Services
Editors	Fahim Kawsar, Pei Zhang, Mirco Musolesi
Publisher	Association for Computing Machinery
Pages	42-50
ISBN (Print)	978-1-63190-137-9
DOIs	https://doi.org/10.4108/eai.30-11-2016.2266941
Publication status	Published - 1 Dec 2016
Event	The 8th EAI International Conference on Mobile Computing, Applications and Services - Cambridge, United Kingdom Duration: 30 Nov 2016 → 1 Dec 2016

Conference

Conference	The 8th EAI International Conference on Mobile Computing, Applications and Services
Country/Territory	United Kingdom
City	Cambridge
Period	30/11/16 → 1/12/16

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10.4108/eai.30-11-2016.2266941

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© ACM 2016. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 8th EAI International Conference on Mobile Computing, Applications and Services, http://dx.doi.org/10.4108/eai.30-11-2016.2266941.
Accepted author manuscript (Post-print), 1.55 MB

https://dl.acm.org/citation.cfm?id=3058997

Cite this

@inproceedings{785703e31b4340a585d46d4856727196,

title = "MARAM: tool support for mobile app review management",

abstract = "Mobile apps today have millions of user reviews available online. Such reviews cover a large broad of themes and are usually expressed in an informal language. They provide valuable information to developers, such as feature requests, bug reports, and detailed descriptions of one's interaction with the app. Due to the overwhelmingly large number of reviews apps usually get associated with, managing and making sense of reviews is difficult. In this paper, we address this problem by introducing MARAM, a tool designed to provide support for managing and integrating online reviews with other software management tools available, such as GitHub, JIRA and Bugzilla. The tool is designed to a) automatically extract app development relevant information from online reviews, b) support developers' queries on (subsets of) the user generated content available on app stores, namely online reviews, feature requests, and bugs, and c) support the management of online reviews and their integration with other software management tools available, namely GitHub, JIRA or Bugzilla.",

author = "Claudia Iacob and Shamal Faily and Rachel Harrison",

year = "2016",

month = dec,

day = "1",

doi = "10.4108/eai.30-11-2016.2266941",

language = "English",

isbn = "978-1-63190-137-9",

pages = "42--50",

editor = "Fahim Kawsar and Pei Zhang and Mirco Musolesi",

booktitle = "Proceedings of the 8th EAI International Conference on Mobile Computing, Applications and Services",

publisher = "Association for Computing Machinery",

address = "United States",

note = "The 8th EAI International Conference on Mobile Computing, Applications and Services ; Conference date: 30-11-2016 Through 01-12-2016",

}

Iacob, C, Faily, S & Harrison, R 2016, MARAM: tool support for mobile app review management. in F Kawsar, P Zhang & M Musolesi (eds), Proceedings of the 8th EAI International Conference on Mobile Computing, Applications and Services. Association for Computing Machinery, pp. 42-50, The 8th EAI International Conference on Mobile Computing, Applications and Services, Cambridge, United Kingdom, 30/11/16. https://doi.org/10.4108/eai.30-11-2016.2266941

MARAM: tool support for mobile app review management. / Iacob, Claudia; Faily, Shamal; Harrison, Rachel.
Proceedings of the 8th EAI International Conference on Mobile Computing, Applications and Services. ed. / Fahim Kawsar; Pei Zhang; Mirco Musolesi. Association for Computing Machinery, 2016. p. 42-50.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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T1 - MARAM: tool support for mobile app review management

AU - Iacob, Claudia

AU - Faily, Shamal

AU - Harrison, Rachel

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AB - Mobile apps today have millions of user reviews available online. Such reviews cover a large broad of themes and are usually expressed in an informal language. They provide valuable information to developers, such as feature requests, bug reports, and detailed descriptions of one's interaction with the app. Due to the overwhelmingly large number of reviews apps usually get associated with, managing and making sense of reviews is difficult. In this paper, we address this problem by introducing MARAM, a tool designed to provide support for managing and integrating online reviews with other software management tools available, such as GitHub, JIRA and Bugzilla. The tool is designed to a) automatically extract app development relevant information from online reviews, b) support developers' queries on (subsets of) the user generated content available on app stores, namely online reviews, feature requests, and bugs, and c) support the management of online reviews and their integration with other software management tools available, namely GitHub, JIRA or Bugzilla.

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DO - 10.4108/eai.30-11-2016.2266941

M3 - Conference contribution

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BT - Proceedings of the 8th EAI International Conference on Mobile Computing, Applications and Services

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T2 - The 8th EAI International Conference on Mobile Computing, Applications and Services

Y2 - 30 November 2016 through 1 December 2016

ER -

MARAM: tool support for mobile app review management

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