Mass customizing office furniture at orangebox

Ewan Tozer*, Philip G. Brabazon

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Mass customization of office furnitures by Orangebox, a provider of office furniture solutions, is discussed. Some of the significant contributors to mastering mass customization include supportive information systems, responsive supply chain with preference for responsive local suppliers , and intelligent dynamic costing. Supportive information systems, such as the order configurator is a powerful knowledge based tool that facilitates and controls key business processes including customer interaction and order taking. Intelligent dynamic costing is a method of assigning costs to each order that is predicting costs nearly equivalent to actual and is providing great support to managing the business.

Original languageEnglish
Title of host publicationIEE Seminar on Mass Customization: Turning Customer Differences into Business Advantages (Digest No. 2003/10031)
PublisherInstitute of Electrical and Electronics Engineers
Pages13-35
Number of pages23
DOIs
Publication statusPublished - 27 Feb 2003
EventMass Customization: Turning Customer Differences into Business Advantage - London, United Kingdom
Duration: 27 Feb 200327 Feb 2003

Publication series

NameIEE Colloquium (Digest)
PublisherInstitution of Electrical Engineers
Volume3-10031
ISSN (Print)0963-3308

Conference

ConferenceMass Customization
Country/TerritoryUnited Kingdom
CityLondon
Period27/02/0327/02/03

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