Micropoint: service excellence, customer feedback

Research output: Working paper

Keywords

@techreport{acbec58164254720a1a899d2516b3c83,

title = "Micropoint: service excellence, customer feedback",

keywords = "BID",

author = "Nick Capon",

note = "Institution: University of Portsmouth. Department: Portsmouth Business School.",

year = "2007",

month = jun,

day = "7",

language = "English",

publisher = "University of Portsmouth",

address = "United Kingdom",

type = "WorkingPaper",

institution = "University of Portsmouth",

}