Navigating disruptions in the health industry: how firms can leverage online opinion leadership to drive health behaviors

Muhammad Waqas, Adeel Khalid, Muhammad Usman, Giampaolo Viglia*, Shaker Bani-Melhem

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

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Abstract

Purpose: This study aims to investigate the disruptive impact of firm-led influencer marketing on promoting health behaviors, examining how firms can leverage online opinion leadership to drive consumer health behavior and navigate the complex and evolving health industry.

Design/methodology/approach: The empirical approach revolves around a sequential mixed-methods approach with 15 semistructured interviews with social media users followed by a time-lagged survey of 331 followers of an Instagram account.

Findings: The results reveal that online opinion leadership is positively associated with consumer health behavior via consumer parasocial relationships and health behavioral control. Moreover, this study also reveals that online opinion leader-cause congruence significantly increases the direct association of online opinion leadership with parasocial relationships and the indirect association with consumer health behavior.

Research limitations/implications: This work offers insights on consumer health behavior antecedents, online opinion leadership outcomes and the roles of parasocial relationships, health behavioral control and influencer-cause congruence. Exploring other social media platforms like X, YouTube and TikTok can provide additional insights.

Practical implications: Firms should leverage online opinion leadership for personalized engagement, build parasocial relationships through authentic influencer partnerships, develop influencer-based content through long-term collaborations and measure ROI through health-related outcomes.

Originality/value: This study investigates the disruptive impact of influencer marketing on promoting health behaviors among consumers, thereby advancing the growing body of literature on online opinion leadership. By emphasizing the strategic use of online opinion leaders and ensuring congruence between influencers and causes, this research provides actionable insights for practitioners to enhance behavioral control and influence health-promoting behaviors in consumers.
Original languageEnglish
JournalEuropean Journal of Marketing
Early online date22 Aug 2025
DOIs
Publication statusEarly online - 22 Aug 2025

Keywords

  • Disruptive marketing
  • health industry
  • Online opinion leadership
  • parasocial relationships
  • health behavioral control
  • consumer health behavior
  • leader-cause congruence

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