Not avoiding the question of complexity

This paper gives an account of progress made in a study commenced during 2004, and previously reported. The theme is contextual analysis in requirements shaping practice. The context is organizational development within a relatively new University department. The Strategic Systemic Thinking Framework is used as the basis for inquiry. The paper outlines the process followed in carrying out the study and draws some preliminary conclusions. Points covered in these conclusions relate to problem ownership, roles of analysts and scalability of investigation.