Abstract
This article considers recent developments in the application of performance measures and management to public and, particularly, police services. It looks at the impact of the government's overwhelming commitment to the use of targets for services and asks whether this is the best way to improve effectiveness or service delivery generally.
It goes on to assess recent managerial analysis of performance targets which suggests that the application of targets could ultimately serve to undermine the overall performance of public service by eradicating managerial initiative and trust among service providers.
It goes on to assess recent managerial analysis of performance targets which suggests that the application of targets could ultimately serve to undermine the overall performance of public service by eradicating managerial initiative and trust among service providers.
Original language | English |
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Pages (from-to) | 97-102 |
Journal | The Police Journal |
Volume | 78 |
Issue number | 2 |
DOIs | |
Publication status | Published - Jun 2005 |