Personalized support with ‘Little’ Data

Peter Bednar; Peter Imrie; Christine Welch

doi:10.1007/978-3-662-43459-8_24

Personalized support with ‘Little’ Data

Peter Bednar
, Peter Imrie
, Christine Welch

QinetiQ

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

In this paper we look at opportunities to support the creation of value
for all through the use of end-user-owned Virtual Personal Assistant. We use a
chat-bot as example of technology with a possibility for transferring and diffusing
new functionality, features and capabilities. This category of software can
create potential value through its AI and natural language processing combined
with emulation and imitation of emotional engagement which is personal,
private and as such allows for intimate contextual relevance to be developed.

Original language	English
Title of host publication	Creating value for all through IT
Subtitle of host publication	IFIP WG 8.6 international conference on transfer and diffusion of IT, TDIT 2014, Aalborg, Denmark, June 2-4, 2014. proceedings
Editors	Peter Axel Nielsen, Birgitta Bergvall-Kareborn
Place of Publication	Heidelberg, Berlin
Publisher	Springer
Pages	355–358
Number of pages	4
ISBN (Print)	9783662434581
DOIs	https://doi.org/10.1007/978-3-662-43459-8_24
Publication status	Published - 2014

Publication series

Name	IFIP advances in information and communication technology
Publisher	Springer
Volume	429
ISSN (Print)	1868-4238

Keywords

Personalized support, End-user owned, Knowledge worker, Little data, chat-bot, Emotional engagement, Contextual dependency, Natural Language Processing

Access to Document

10.1007/978-3-662-43459-8_24

http://link.springer.com/chapter/10.1007/978-3-662-43459-8_24

Cite this

Bednar, P., Imrie, P., & Welch, C. (2014). Personalized support with ‘Little’ Data. In P. A. Nielsen, & B. Bergvall-Kareborn (Eds.), Creating value for all through IT: IFIP WG 8.6 international conference on transfer and diffusion of IT, TDIT 2014, Aalborg, Denmark, June 2-4, 2014. proceedings (pp. 355–358). (IFIP advances in information and communication technology; Vol. 429). Springer. https://doi.org/10.1007/978-3-662-43459-8_24

Bednar, Peter ; Imrie, Peter ; Welch, Christine. / Personalized support with ‘Little’ Data. Creating value for all through IT: IFIP WG 8.6 international conference on transfer and diffusion of IT, TDIT 2014, Aalborg, Denmark, June 2-4, 2014. proceedings. editor / Peter Axel Nielsen ; Birgitta Bergvall-Kareborn . Heidelberg, Berlin : Springer, 2014. pp. 355–358 (IFIP advances in information and communication technology).

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title = "Personalized support with {\textquoteleft}Little{\textquoteright} Data",

abstract = "In this paper we look at opportunities to support the creation of value for all through the use of end-user-owned Virtual Personal Assistant. We use a chat-bot as example of technology with a possibility for transferring and diffusing new functionality, features and capabilities. This category of software can create potential value through its AI and natural language processing combined with emulation and imitation of emotional engagement which is personal, private and as such allows for intimate contextual relevance to be developed.",

keywords = "Personalized support, End-user owned, Knowledge worker, Little data, chat-bot, Emotional engagement, Contextual dependency, Natural Language Processing",

author = "Peter Bednar and Peter Imrie and Christine Welch",

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series = "IFIP advances in information and communication technology",

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Bednar, P, Imrie, P & Welch, C 2014, Personalized support with ‘Little’ Data. in PA Nielsen & B Bergvall-Kareborn (eds), Creating value for all through IT: IFIP WG 8.6 international conference on transfer and diffusion of IT, TDIT 2014, Aalborg, Denmark, June 2-4, 2014. proceedings. IFIP advances in information and communication technology, vol. 429, Springer, Heidelberg, Berlin, pp. 355–358. https://doi.org/10.1007/978-3-662-43459-8_24

Personalized support with ‘Little’ Data. / Bednar, Peter; Imrie, Peter; Welch, Christine.
Creating value for all through IT: IFIP WG 8.6 international conference on transfer and diffusion of IT, TDIT 2014, Aalborg, Denmark, June 2-4, 2014. proceedings. ed. / Peter Axel Nielsen; Birgitta Bergvall-Kareborn . Heidelberg, Berlin: Springer, 2014. p. 355–358 (IFIP advances in information and communication technology; Vol. 429).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AB - In this paper we look at opportunities to support the creation of value for all through the use of end-user-owned Virtual Personal Assistant. We use a chat-bot as example of technology with a possibility for transferring and diffusing new functionality, features and capabilities. This category of software can create potential value through its AI and natural language processing combined with emulation and imitation of emotional engagement which is personal, private and as such allows for intimate contextual relevance to be developed.

KW - Personalized support, End-user owned, Knowledge worker, Little data, chat-bot, Emotional engagement, Contextual dependency, Natural Language Processing

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SN - 9783662434581

T3 - IFIP advances in information and communication technology

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EP - 358

BT - Creating value for all through IT

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Bednar P, Imrie P, Welch C. Personalized support with ‘Little’ Data. In Nielsen PA, Bergvall-Kareborn B, editors, Creating value for all through IT: IFIP WG 8.6 international conference on transfer and diffusion of IT, TDIT 2014, Aalborg, Denmark, June 2-4, 2014. proceedings. Heidelberg, Berlin: Springer. 2014. p. 355–358. (IFIP advances in information and communication technology). doi: 10.1007/978-3-662-43459-8_24

Personalized support with ‘Little’ Data

Abstract

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