Phone use and aging: do spatial interface metaphors help?

Mark Turner; Roxane Cortes

doi:10.1007/978-3-642-21675-6_77

Phone use and aging: do spatial interface metaphors help?

Research output: Chapter in Book/Report/Conference proceeding › Other chapter contribution

Abstract

This study compared the usability of two different speech activated automated telephone services with a group of older adults, aged between 50 and 87. All participants completed a series of information search tasks with a standard numbered menu system, and with a specially developed menu system designed around a spatial metaphor. Automated menu systems presented a significant barrier for older adults with only 59% of participants able to complete all search tasks. Task completion improved when using the spatial metaphor-based version of the service. The spatial ability of participants was related to successful task completion with both services. Time taken to complete search tasks correlated with working memory capacity only in the case of the standard service and not the metaphor-based service. The incorporation of spatial metaphor within automated telephone systems may therefore provide an important aid to navigation when developing future services with older adults in mind.

Original language	English
Title of host publication	Design, user experience, and usability
Subtitle of host publication	theory, methods, tools and practice : First International Conference, DUXU 2011, Held as Part of HCI International 2011, Orlando, FL, USA, July 9-14, 2011, Proceedings
Editors	Aaron Marcus
Publisher	Springer
Pages	678-686
ISBN (Electronic)	9783642216756
ISBN (Print)	9783642216749
DOIs	https://doi.org/10.1007/978-3-642-21675-6_77
Publication status	Published - 2011
Event	DUXU 2011: First international conference on design, user experience and usability - Orlando, United States Duration: 9 Jul 2011 → 14 Jul 2011

Publication series

Name	Lecture notes in computer science
Volume	6769
ISSN (Print)	0302-9743

Conference

Conference	DUXU 2011
Country/Territory	United States
City	Orlando
Period	9/07/11 → 14/07/11

Access to Document

10.1007/978-3-642-21675-6_77

http://link.springer.com/10.1007/978-3-642-21675-6_77

Cite this

Turner, M., & Cortes, R. (2011). Phone use and aging: do spatial interface metaphors help? In A. Marcus (Ed.), Design, user experience, and usability: theory, methods, tools and practice : First International Conference, DUXU 2011, Held as Part of HCI International 2011, Orlando, FL, USA, July 9-14, 2011, Proceedings (pp. 678-686). (Lecture notes in computer science; Vol. 6769). Springer. https://doi.org/10.1007/978-3-642-21675-6_77

Turner, Mark ; Cortes, Roxane. / Phone use and aging : do spatial interface metaphors help?. Design, user experience, and usability: theory, methods, tools and practice : First International Conference, DUXU 2011, Held as Part of HCI International 2011, Orlando, FL, USA, July 9-14, 2011, Proceedings. editor / Aaron Marcus. Springer, 2011. pp. 678-686 (Lecture notes in computer science).

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title = "Phone use and aging: do spatial interface metaphors help?",

abstract = "This study compared the usability of two different speech activated automated telephone services with a group of older adults, aged between 50 and 87. All participants completed a series of information search tasks with a standard numbered menu system, and with a specially developed menu system designed around a spatial metaphor. Automated menu systems presented a significant barrier for older adults with only 59% of participants able to complete all search tasks. Task completion improved when using the spatial metaphor-based version of the service. The spatial ability of participants was related to successful task completion with both services. Time taken to complete search tasks correlated with working memory capacity only in the case of the standard service and not the metaphor-based service. The incorporation of spatial metaphor within automated telephone systems may therefore provide an important aid to navigation when developing future services with older adults in mind.",

author = "Mark Turner and Roxane Cortes",

year = "2011",

doi = "10.1007/978-3-642-21675-6_77",

language = "English",

isbn = "9783642216749",

series = "Lecture notes in computer science",

publisher = "Springer",

pages = "678--686",

editor = "Aaron Marcus",

booktitle = "Design, user experience, and usability",

note = "DUXU 2011 : First international conference on design, user experience and usability ; Conference date: 09-07-2011 Through 14-07-2011",

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Turner, M & Cortes, R 2011, Phone use and aging: do spatial interface metaphors help? in A Marcus (ed.), Design, user experience, and usability: theory, methods, tools and practice : First International Conference, DUXU 2011, Held as Part of HCI International 2011, Orlando, FL, USA, July 9-14, 2011, Proceedings. Lecture notes in computer science, vol. 6769, Springer, pp. 678-686, DUXU 2011, Orlando, United States, 9/07/11. https://doi.org/10.1007/978-3-642-21675-6_77

Phone use and aging: do spatial interface metaphors help? / Turner, Mark; Cortes, Roxane.
Design, user experience, and usability: theory, methods, tools and practice : First International Conference, DUXU 2011, Held as Part of HCI International 2011, Orlando, FL, USA, July 9-14, 2011, Proceedings. ed. / Aaron Marcus. Springer, 2011. p. 678-686 (Lecture notes in computer science; Vol. 6769).

Research output: Chapter in Book/Report/Conference proceeding › Other chapter contribution

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T1 - Phone use and aging

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AU - Turner, Mark

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N2 - This study compared the usability of two different speech activated automated telephone services with a group of older adults, aged between 50 and 87. All participants completed a series of information search tasks with a standard numbered menu system, and with a specially developed menu system designed around a spatial metaphor. Automated menu systems presented a significant barrier for older adults with only 59% of participants able to complete all search tasks. Task completion improved when using the spatial metaphor-based version of the service. The spatial ability of participants was related to successful task completion with both services. Time taken to complete search tasks correlated with working memory capacity only in the case of the standard service and not the metaphor-based service. The incorporation of spatial metaphor within automated telephone systems may therefore provide an important aid to navigation when developing future services with older adults in mind.

AB - This study compared the usability of two different speech activated automated telephone services with a group of older adults, aged between 50 and 87. All participants completed a series of information search tasks with a standard numbered menu system, and with a specially developed menu system designed around a spatial metaphor. Automated menu systems presented a significant barrier for older adults with only 59% of participants able to complete all search tasks. Task completion improved when using the spatial metaphor-based version of the service. The spatial ability of participants was related to successful task completion with both services. Time taken to complete search tasks correlated with working memory capacity only in the case of the standard service and not the metaphor-based service. The incorporation of spatial metaphor within automated telephone systems may therefore provide an important aid to navigation when developing future services with older adults in mind.

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Turner M, Cortes R. Phone use and aging: do spatial interface metaphors help? In Marcus A, editor, Design, user experience, and usability: theory, methods, tools and practice : First International Conference, DUXU 2011, Held as Part of HCI International 2011, Orlando, FL, USA, July 9-14, 2011, Proceedings. Springer. 2011. p. 678-686. (Lecture notes in computer science). doi: 10.1007/978-3-642-21675-6_77

Phone use and aging: do spatial interface metaphors help?

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