Portraying an employee performance management method based on multi-criteria decision analysis and visual techniques

Alessio Ishizaka, Vijay Pereira

Research output: Contribution to journalArticlepeer-review

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Abstract

Performance appraisal is one of the most critical and indispensable human resource practices for organisations. However, it generates dissatisfaction among employees as it is often viewed as complex and ineffective. In this paper, we contribute by presenting a new performance management method that integrates multi-criteria decision analysis (MCDA) methods – the analytic network process (ANP) and PROMETHEE – with the visual techniques of the GAIA plane and the stacked bar chart. MCDA methods allow a structured and consistent evaluation integrating qualitative and quantitative criteria. Visual techniques permit clear identification and quantification, for each employee, of the areas that need improvement through training and development. A real case study has been portrayed to show the added value of the MCDA methods and the visual techniques in employee performance management.
Original languageEnglish
Pages (from-to)628-659
JournalInternational Journal of Manpower
Volume37
Issue number4
Early online date31 May 2016
DOIs
Publication statusPublished - Jun 2016

Keywords

  • MCDA
  • ANP
  • PROMETHEE
  • Visual techniques
  • Personnel evaluation
  • Performance management

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