TY - GEN
T1 - Promoting ICT skills through online services
T2 - Artificial Intelligence Applications and Innovations - Workshop on Intelligent Innovative Ways for Video-to-Video Communications in Modern Smart Cities
AU - Molnar, Andreea
AU - Weerakkody, Vishanth
AU - Almuwil, Ahlam
PY - 2014/10
Y1 - 2014/10
N2 - The usage of video communication in public services can alleviate some of the existing problems these services face in their adoption and also help in increasing the level of outreach to citizens. In this article we focus on the usage of video-to-video (V2V) communication in municipality services for ICT education of senior citizens. For this purpose, our study focuses on determining criteria that are important for both the teachers and citizens in using such an innovative service. This paper reports on the findings from focus group consultations conducted with teachers and students, in this case senior citizens, of a municipality in Spain who was piloting the use of V2V services for adult education. The research identified several criteria relevant for consideration when deploying V2V as part of a local government service portfolio, of which, trust, quality of service and convenience emerged as common for all stakeholders involved.
AB - The usage of video communication in public services can alleviate some of the existing problems these services face in their adoption and also help in increasing the level of outreach to citizens. In this article we focus on the usage of video-to-video (V2V) communication in municipality services for ICT education of senior citizens. For this purpose, our study focuses on determining criteria that are important for both the teachers and citizens in using such an innovative service. This paper reports on the findings from focus group consultations conducted with teachers and students, in this case senior citizens, of a municipality in Spain who was piloting the use of V2V services for adult education. The research identified several criteria relevant for consideration when deploying V2V as part of a local government service portfolio, of which, trust, quality of service and convenience emerged as common for all stakeholders involved.
UR - http://link.springer.com/book/10.1007%2F978-3-662-44722-2
U2 - 10.1007/978-3-662-44722-2_8
DO - 10.1007/978-3-662-44722-2_8
M3 - Conference contribution
SN - 978-3-662-44722-2
T3 - IFIP Advances in Information and Communication Technology
SP - 63
EP - 72
BT - Artificial intelligence applications and innovations
A2 - Iliadis, Lazaros
A2 - Maglogiannis, Ilias
A2 - Papadopoulos, Harris
A2 - Sioutas, Spyros
A2 - Makris, Christos
PB - Springer
Y2 - 19 September 2014 through 21 September 2014
ER -