Promoting ICT skills through online services: case study of video use for adult education in municipalities

Andreea Molnar, Vishanth Weerakkody, Ahlam Almuwil

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The usage of video communication in public services can alleviate some of the existing problems these services face in their adoption and also help in increasing the level of outreach to citizens. In this article we focus on the usage of video-to-video (V2V) communication in municipality services for ICT education of senior citizens. For this purpose, our study focuses on determining criteria that are important for both the teachers and citizens in using such an innovative service. This paper reports on the findings from focus group consultations conducted with teachers and students, in this case senior citizens, of a municipality in Spain who was piloting the use of V2V services for adult education. The research identified several criteria relevant for consideration when deploying V2V as part of a local government service portfolio, of which, trust, quality of service and convenience emerged as common for all stakeholders involved.
Original languageEnglish
Title of host publicationArtificial intelligence applications and innovations
Subtitle of host publicationproceedings of the AIAI 2014 workshops
EditorsLazaros Iliadis, Ilias Maglogiannis, Harris Papadopoulos, Spyros Sioutas, Christos Makris
PublisherSpringer
Pages63-72
ISBN (Electronic)978-3-662-44722-2
ISBN (Print)978-3-662-44722-2
DOIs
Publication statusPublished - Oct 2014
EventArtificial Intelligence Applications and Innovations - Workshop on Intelligent Innovative Ways for Video-to-Video Communications in Modern Smart Cities - Island of Rhodes, Greece
Duration: 19 Sep 201421 Sep 2014

Publication series

NameIFIP Advances in Information and Communication Technology
ISSN (Print)1868-4238

Conference

ConferenceArtificial Intelligence Applications and Innovations - Workshop on Intelligent Innovative Ways for Video-to-Video Communications in Modern Smart Cities
Country/TerritoryGreece
CityIsland of Rhodes
Period19/09/1421/09/14

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