Promoting ICT skills through online services: case study of video use for adult education in municipalities

Andreea Molnar; Vishanth Weerakkody; Ahlam Almuwil

doi:10.1007/978-3-662-44722-2_8

Promoting ICT skills through online services: case study of video use for adult education in municipalities

Andreea Molnar
, Vishanth Weerakkody
, Ahlam Almuwil

Brunel University London

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

The usage of video communication in public services can alleviate some of the existing problems these services face in their adoption and also help in increasing the level of outreach to citizens. In this article we focus on the usage of video-to-video (V2V) communication in municipality services for ICT education of senior citizens. For this purpose, our study focuses on determining criteria that are important for both the teachers and citizens in using such an innovative service. This paper reports on the findings from focus group consultations conducted with teachers and students, in this case senior citizens, of a municipality in Spain who was piloting the use of V2V services for adult education. The research identified several criteria relevant for consideration when deploying V2V as part of a local government service portfolio, of which, trust, quality of service and convenience emerged as common for all stakeholders involved.

Original language	English
Title of host publication	Artificial intelligence applications and innovations
Subtitle of host publication	proceedings of the AIAI 2014 workshops
Editors	Lazaros Iliadis, Ilias Maglogiannis, Harris Papadopoulos, Spyros Sioutas, Christos Makris
Publisher	Springer
Pages	63-72
ISBN (Electronic)	978-3-662-44722-2
ISBN (Print)	978-3-662-44722-2
DOIs	https://doi.org/10.1007/978-3-662-44722-2_8
Publication status	Published - Oct 2014
Event	Artificial Intelligence Applications and Innovations - Workshop on Intelligent Innovative Ways for Video-to-Video Communications in Modern Smart Cities - Island of Rhodes, Greece Duration: 19 Sept 2014 → 21 Sept 2014

Publication series

Name	IFIP Advances in Information and Communication Technology
ISSN (Print)	1868-4238

Conference

Conference	Artificial Intelligence Applications and Innovations - Workshop on Intelligent Innovative Ways for Video-to-Video Communications in Modern Smart Cities
Country/Territory	Greece
City	Island of Rhodes
Period	19/09/14 → 21/09/14

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 11 Sustainable Cities and Communities

Access to Document

10.1007/978-3-662-44722-2_8

Cite this

Molnar, A., Weerakkody, V., & Almuwil, A. (2014). Promoting ICT skills through online services: case study of video use for adult education in municipalities. In L. Iliadis, I. Maglogiannis, H. Papadopoulos, S. Sioutas, & C. Makris (Eds.), Artificial intelligence applications and innovations: proceedings of the AIAI 2014 workshops (pp. 63-72). (IFIP Advances in Information and Communication Technology). Springer. https://doi.org/10.1007/978-3-662-44722-2_8

Molnar, Andreea ; Weerakkody, Vishanth ; Almuwil, Ahlam. / Promoting ICT skills through online services : case study of video use for adult education in municipalities. Artificial intelligence applications and innovations: proceedings of the AIAI 2014 workshops. editor / Lazaros Iliadis ; Ilias Maglogiannis ; Harris Papadopoulos ; Spyros Sioutas ; Christos Makris. Springer, 2014. pp. 63-72 (IFIP Advances in Information and Communication Technology).

@inproceedings{18a91fb6d2e944f6ae301068882a7bbd,

title = "Promoting ICT skills through online services: case study of video use for adult education in municipalities",

abstract = "The usage of video communication in public services can alleviate some of the existing problems these services face in their adoption and also help in increasing the level of outreach to citizens. In this article we focus on the usage of video-to-video (V2V) communication in municipality services for ICT education of senior citizens. For this purpose, our study focuses on determining criteria that are important for both the teachers and citizens in using such an innovative service. This paper reports on the findings from focus group consultations conducted with teachers and students, in this case senior citizens, of a municipality in Spain who was piloting the use of V2V services for adult education. The research identified several criteria relevant for consideration when deploying V2V as part of a local government service portfolio, of which, trust, quality of service and convenience emerged as common for all stakeholders involved. ",

author = "Andreea Molnar and Vishanth Weerakkody and Ahlam Almuwil",

year = "2014",

month = oct,

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language = "English",

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editor = "Lazaros Iliadis and Ilias Maglogiannis and Harris Papadopoulos and Spyros Sioutas and Christos Makris",

booktitle = "Artificial intelligence applications and innovations",

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note = "Artificial Intelligence Applications and Innovations - Workshop on Intelligent Innovative Ways for Video-to-Video Communications in Modern Smart Cities ; Conference date: 19-09-2014 Through 21-09-2014",

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Molnar, A, Weerakkody, V & Almuwil, A 2014, Promoting ICT skills through online services: case study of video use for adult education in municipalities. in L Iliadis, I Maglogiannis, H Papadopoulos, S Sioutas & C Makris (eds), Artificial intelligence applications and innovations: proceedings of the AIAI 2014 workshops. IFIP Advances in Information and Communication Technology, Springer, pp. 63-72, Artificial Intelligence Applications and Innovations - Workshop on Intelligent Innovative Ways for Video-to-Video Communications in Modern Smart Cities, Island of Rhodes, Greece, 19/09/14. https://doi.org/10.1007/978-3-662-44722-2_8

Promoting ICT skills through online services: case study of video use for adult education in municipalities. / Molnar, Andreea; Weerakkody, Vishanth; Almuwil, Ahlam.
Artificial intelligence applications and innovations: proceedings of the AIAI 2014 workshops. ed. / Lazaros Iliadis; Ilias Maglogiannis; Harris Papadopoulos; Spyros Sioutas; Christos Makris. Springer, 2014. p. 63-72 (IFIP Advances in Information and Communication Technology).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Promoting ICT skills through online services

T2 - Artificial Intelligence Applications and Innovations - Workshop on Intelligent Innovative Ways for Video-to-Video Communications in Modern Smart Cities

AU - Molnar, Andreea

AU - Weerakkody, Vishanth

AU - Almuwil, Ahlam

PY - 2014/10

Y1 - 2014/10

N2 - The usage of video communication in public services can alleviate some of the existing problems these services face in their adoption and also help in increasing the level of outreach to citizens. In this article we focus on the usage of video-to-video (V2V) communication in municipality services for ICT education of senior citizens. For this purpose, our study focuses on determining criteria that are important for both the teachers and citizens in using such an innovative service. This paper reports on the findings from focus group consultations conducted with teachers and students, in this case senior citizens, of a municipality in Spain who was piloting the use of V2V services for adult education. The research identified several criteria relevant for consideration when deploying V2V as part of a local government service portfolio, of which, trust, quality of service and convenience emerged as common for all stakeholders involved.

AB - The usage of video communication in public services can alleviate some of the existing problems these services face in their adoption and also help in increasing the level of outreach to citizens. In this article we focus on the usage of video-to-video (V2V) communication in municipality services for ICT education of senior citizens. For this purpose, our study focuses on determining criteria that are important for both the teachers and citizens in using such an innovative service. This paper reports on the findings from focus group consultations conducted with teachers and students, in this case senior citizens, of a municipality in Spain who was piloting the use of V2V services for adult education. The research identified several criteria relevant for consideration when deploying V2V as part of a local government service portfolio, of which, trust, quality of service and convenience emerged as common for all stakeholders involved.

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SN - 978-3-662-44722-2

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SP - 63

EP - 72

BT - Artificial intelligence applications and innovations

A2 - Iliadis, Lazaros

A2 - Maglogiannis, Ilias

A2 - Papadopoulos, Harris

A2 - Sioutas, Spyros

A2 - Makris, Christos

PB - Springer

Y2 - 19 September 2014 through 21 September 2014

ER -

Molnar A, Weerakkody V, Almuwil A. Promoting ICT skills through online services: case study of video use for adult education in municipalities. In Iliadis L, Maglogiannis I, Papadopoulos H, Sioutas S, Makris C, editors, Artificial intelligence applications and innovations: proceedings of the AIAI 2014 workshops. Springer. 2014. p. 63-72. (IFIP Advances in Information and Communication Technology). doi: 10.1007/978-3-662-44722-2_8

Promoting ICT skills through online services: case study of video use for adult education in municipalities

Abstract

Publication series

Conference

UN SDGs

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Cite this