Public engagement

Dion Blair Glass

doi:10.4018/979-8-3373-2757-0.ch027

Public engagement

Dion Blair Glass

School of Criminology and Criminal Justice

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

Abstract

This chapter critically examines how police forces in England and Wales engage with the public in ways that are fair, appropriate, and respectful, as framed by PEEL Q2. It explores the role of Neighbourhood Policing Teams (NPT), procedural justice, and community involvement in fostering legitimacy and trust. Drawing on empirical research, national surveys, and key reviews such as the Lammy and Casey Reports, the chapter analyses current practices, identifies barriers to effective engagement, and highlights opportunities for reform. Particular attention is given to the experiences of minoritised communities and the perspectives of police practitioners. The chapter incorporates recent developments in conflict management training, unconscious bias awareness, and the evolving expectations outlined in the HMICFRS 2025–29 consultation. It concludes by proposing future directions grounded in co-production, cultural competence, and sustainable leadership.

Original language	English
Title of host publication	Building an Outstanding Police Service: Understanding the Police Effectiveness, Efficiency, and Legitimacy (PEEL) Inspection Framework
Editors	Eric Halford
Publisher	IGI Global
Chapter	27
Pages	413-430
Number of pages	18
Edition	1st
ISBN (Electronic)	9798337327594
ISBN (Print)	9798337327587, 9798337327570
DOIs	https://doi.org/10.4018/979-8-3373-2757-0.ch027 https://doi.org/10.4018/979-8-3373-2757-0
Publication status	Published - 23 Mar 2026

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

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https://www.igi-global.com/gateway/book/369325

Cite this

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AB - This chapter critically examines how police forces in England and Wales engage with the public in ways that are fair, appropriate, and respectful, as framed by PEEL Q2. It explores the role of Neighbourhood Policing Teams (NPT), procedural justice, and community involvement in fostering legitimacy and trust. Drawing on empirical research, national surveys, and key reviews such as the Lammy and Casey Reports, the chapter analyses current practices, identifies barriers to effective engagement, and highlights opportunities for reform. Particular attention is given to the experiences of minoritised communities and the perspectives of police practitioners. The chapter incorporates recent developments in conflict management training, unconscious bias awareness, and the evolving expectations outlined in the HMICFRS 2025–29 consultation. It concludes by proposing future directions grounded in co-production, cultural competence, and sustainable leadership.

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ER -

Public engagement

Abstract

UN SDGs

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