Public sector excellence

Debbie Reed, S. Erskine, C. Minett, M. Paterson, M. Whelan

    Research output: Contribution to conferencePaperpeer-review


    This paper describes the lessons learned by four of the UK public sector organisations that have been part of a research programme run as a joint activity by the British Quality Foundation and the University of the West of England to test the assumption that the commercially developed Business Excellence Model and technique of Self Assessment are applicable and can provide valuable assistance to public sector organisations (PSOs). The paper briefly describes the historical development of the Business Excellence Model and Self Assessment, the creation of a group of UK public sector test sites and some of the lessons that have been generally found in these pilot units. The bulk of the paper then provides a detailed report of the developments in four of the test sites.
    Original languageEnglish
    Publication statusPublished - Apr 1997
    EventEFQM Learning Edge Conference 1997 - Munich, Germany
    Duration: 17 Apr 199718 Apr 1997


    ConferenceEFQM Learning Edge Conference 1997


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