Quality and Business Management Conference Proceedings: Innovation Arabia 10 Annual Congress 2017

The papers presented at the Quality and Business Management conference held under the auspices of Innovation Arabia 10 and included in these proceedings reflect the architecture of quality and excellence that deals with a set of systems, arrangements, resources and processes through which an organization creates a new and bright future for itself. Lessons from developed nations explicitly suggest that it is the architecture of quality and management that differentiates a successful organization from others. How can organizations operating in the Middle East create a solid architecture or at least foundations of it based on the tenets of quality and excellence? This overarching question is addressed with great clarity by scholars in their papers collected here. This question paved the way for the wide-ranging discussions of the topics presented at the conference.

We are very grateful to the many people who helped with the organization of the conference sessions. First and foremost, we are grateful to Dr. Mansoor Al Awar, Chancellor of HBMSU for his guidance and support at every stage of the conference. Thanks are due to Mr. Wissam Steitie, Congress Chair and his able team for meticulously organizing the conference. Thanks are also due to Prof. Moustafa Hassan, Vice-Chancellor, Academic Affairs, Professor Khalid Sartawi, Dean, School of Business and Quality Management and Technical Committee members for their support. Finally, we would like to record our sincere appreciation of the huge efforts made by Mrs. Reem Asqoul effectively to communicate with the authors of the papers presented here.