Quality issues in the Egyptian public sector

It has long been accepted that quality management plays a key role in organisational success. However, the evidence to support this view relies very heavily on studies of private sector companies in the Western world. In the case of the public sector, there has been much less research, although interest is clearly increasing. Though the characteristics of organisational success in the public sector are much less well understood, that research which has been done tends to show a reasonable level of congruence with findings in the private sector. But once again, the focus has been on the West. This paper seeks to review the relatively rare studies of quality activities in organisations in Arab countries, with a view to assessing similarities and differences against the accepted Western view.