Rapport and ethics in a digital world: impact on individuals

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


Technology and healthcare have now been closely interlinked for many decades, but since the coronavirus disease 2019 pandemic, technology has infiltrated even the most non-technological fields. Technology now dominates medical consultations and, although technological advancements have revolutionised healthcare delivery, the human elements involved in healthcare delivery remain critical to effective clinical interactions. The essence of healthcare continues to lie in human contact and in the “humanness” underpinning these interactions. The emotional support that emanates from “humanness” can significantly affect the patient's well-being and help them cope with the psychological impact of their illness, improve their resilience, and increase their satisfaction with their care. This chapter discusses the technology element in the clinician–patient relationship, focusing on trust, empathy, ethical considerations and humanness, and also discusses the potential risk to the clinician–patient relationship when there are technological problems.
Original languageEnglish
Title of host publicationEuropean Respiratory Society, Monograph 102: Digital Respiratory Health
EditorsHilary Pinnock, Vitalii Poberezhets, David Drummond
PublisherEuropean Respiratory Society
Number of pages15
ISBN (Electronic)9781849841733
Publication statusPublished - 1 Dec 2023

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