Relational work in synchronous text-based CMC of virtual teams

Erika Darics

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


Based on close examinations of instant message (IM) interactions, this chapter argues that an interactional sociolinguistic approach to computer-mediated language use could provide explanations for phenomena that previously could not be accounted for in computer-mediated discourse analysis (CMDA). Drawing on the theoretical framework of relational work (Locher, 2006), the analysis focuses on non-task oriented talk and its function in forming and establishing communication norms in the team, as well as micro-level phenomena, such as hesitation, backchannel signals and emoticons. The conclusions of this preliminary research suggest that the linguistic strategies used for substituting audio-visual signals are strategically used in discursive functions and have an important role in relational work.
Original languageEnglish
Title of host publicationHandbook of research on discourse behavior and digital communication: language structures and social interaction
EditorsR. Taiwo
Place of PublicationHershey, PA
PublisherIGI Global
Number of pages22
ISBN (Print)1615207732
Publication statusPublished - May 2010


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