Self assessment and obstacles to their implementation in Yemen

Y. Al-Zamany, S. Hoddell, Barbara Savage

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


    For organisations in Yemen, Total quality management (TQM) is still new issue, so they need to establish a new strategy toward quality management. This study focuses on the difficulties and barriers to the introduction and implementation of TQM in such a culture. The research is based on two case study organisations and on the activities proposed by the European Excellence model to exemplify TQM. The research identified several issues that should be taken into consideration with the aim of improving organisations in Yemen. Issues include the need for proactive government support, for better technical understanding of TQM, and for a change in organisational culture.
    Original languageEnglish
    Title of host publicationChange management: proceedings of the 7th international conference on ISO 9000 and TQM
    EditorsS. Ho, J. Dalrymple
    PublisherHong Kong Baptist University
    Number of pages332
    ISBN (Print)9628610767
    Publication statusPublished - Apr 2002


    • Received "Best Paper" Award


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