Self assessment and obstacles to their implementation in Yemen

Y. Al-Zamany; S. Hoddell; Barbara Savage

Self assessment and obstacles to their implementation in Yemen

Y. Al-Zamany, S. Hoddell, Barbara Savage

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

Abstract

For organisations in Yemen, Total quality management (TQM) is still new issue, so they need to establish a new strategy toward quality management. This study focuses on the difficulties and barriers to the introduction and implementation of TQM in such a culture. The research is based on two case study organisations and on the activities proposed by the European Excellence model to exemplify TQM. The research identified several issues that should be taken into consideration with the aim of improving organisations in Yemen. Issues include the need for proactive government support, for better technical understanding of TQM, and for a change in organisational culture.

Original language	English
Title of host publication	Change management: proceedings of the 7th international conference on ISO 9000 and TQM
Editors	S. Ho, J. Dalrymple
Publisher	Hong Kong Baptist University
Number of pages	332
ISBN (Print)	9628610767
Publication status	Published - Apr 2002

Keywords

Received "Best Paper" Award

Cite this

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abstract = "For organisations in Yemen, Total quality management (TQM) is still new issue, so they need to establish a new strategy toward quality management. This study focuses on the difficulties and barriers to the introduction and implementation of TQM in such a culture. The research is based on two case study organisations and on the activities proposed by the European Excellence model to exemplify TQM. The research identified several issues that should be taken into consideration with the aim of improving organisations in Yemen. Issues include the need for proactive government support, for better technical understanding of TQM, and for a change in organisational culture.",

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AU - Savage, Barbara

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AB - For organisations in Yemen, Total quality management (TQM) is still new issue, so they need to establish a new strategy toward quality management. This study focuses on the difficulties and barriers to the introduction and implementation of TQM in such a culture. The research is based on two case study organisations and on the activities proposed by the European Excellence model to exemplify TQM. The research identified several issues that should be taken into consideration with the aim of improving organisations in Yemen. Issues include the need for proactive government support, for better technical understanding of TQM, and for a change in organisational culture.

KW - Received "Best Paper" Award

M3 - Chapter (peer-reviewed)

SN - 9628610767

BT - Change management: proceedings of the 7th international conference on ISO 9000 and TQM

A2 - Ho, S.

A2 - Dalrymple, J.

PB - Hong Kong Baptist University

ER -

Self assessment and obstacles to their implementation in Yemen

Abstract

Keywords

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