Servants and master: an activity theory investigation of human-AI roles in the performance of work

Robert Allen, Gareth R. T. White, Claire Clement, Paul Anthony Alexander, Anthony Samuel

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Organizations considering AI adoption must be mindful of media that portrays dystopian future scenarios. While machine sentience remains philosophically and ethically moot, the future implications of AI adoption are unclear. The issues that surround AI adoption need to be examined but there are a lack of implementations cases around which empirical research can be undertaken and practical experience can be gained.AI adoption needs to be considered from multiple viewpoints including, but not necessarily limited to the social, ethical and legal issues, and not merely be reduced to questions of financial return or organizational efficiency
Original languageEnglish
Pages (from-to)545-637
Number of pages12
JournalStrategic Change
Issue number6
Early online date22 Oct 2022
Publication statusPublished - 1 Nov 2022


  • activity theory
  • artificial intelligence
  • intellectual property rights
  • machine sentience
  • systems of work

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