| Original language | English |
|---|---|
| Title of host publication | The Handbook of Service Industries |
| Editors | John R. Bryson, Peter W. Daniels |
| Publisher | Edward Elgar Publishing |
| Chapter | 3 |
| Pages | 34-44 |
| Number of pages | 11 |
| ISBN (Electronic) | 9781847205261 |
| ISBN (Print) | 9781840649482, 9781848444669 |
| Publication status | Published - 2007 |
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