Shape: service excellence, customer feedback

Research output: Working paper

Keywords

@techreport{8c0b2805b8c643b583e21192ff5d5366,

title = "Shape: service excellence, customer feedback",

keywords = "BID",

author = "Nick Capon",

note = "Institution: University of Portsmouth. Department: Portsmouth Business School.",

year = "2007",

month = dec,

day = "12",

language = "English",

publisher = "University of Portsmouth",

address = "United Kingdom",

type = "WorkingPaper",

institution = "University of Portsmouth",

}