Social media, software engineering collaboration tools and software company’s performance

Gulshan Nematova, Aamir Amin*, Mobashar Rehman, Nazabat Hussain

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Software Engineering (SE), like any other field, is utilizing Web 2.0. Within Web 2.0, Social Media (SM) is changing the landscape of Software Engineering (SE) and has the ability to improve the performance of Software Engineering Organizations (SEO). Regardless of the seeming widespread use of Social Media (SM) in SE, there is still little knowledge about the benefits or risks of SM usage as well as which SM tools could be used to enhance SE Organization’s performance, and the influence they may show on the quality of software. Furthermore, in order to increase the success rate, organizations have to be able to take advantage of crisis situation as well. However, utilization of SM in CM appears as an under-studied topic and there is an emerging need of compact framework in this domain. Furthermore, so far, academic research conducted on SM, remains incomprehensive regarding its numerous purposes and subsequent influences on organizations. Same is the case for SM utilization in CM. In addition to SM, SE collaboration tools are also a vital source of improving performance. Prior literature indicates towards the need for research work on utilization of Web 2.0, especially SM and other collaboration tools, for CM in SEOs. Hence, there is a need for a thorough research on this topic. The present research aims to examine the role of social media and software engineering collaboration tools for effective crisis management and improved performance of software organizations. Based on extensive literature review and relevant theories, the present research aims to provide a conceptual framework of the use of SM and SE collaboration tools to enhance the performance of software engineering companies. Furthermore, the mediating role of crisis management is also be proposed.

Original languageEnglish
Title of host publicationComputational Science and Technology - 6th ICCST 2019
EditorsRayner Alfred, Yuto Lim, Haviluddin Haviluddin, Chin Kim On
PublisherSpringer Singapore
Number of pages10
ISBN (Electronic)9789811500589
ISBN (Print)9789811500572, 9789811500602
Publication statusPublished - 1 Jan 2020
Event6th International Conference on Computational Science and Technology, ICCST 2019 - Kota Kinabalu, Malaysia
Duration: 29 Aug 201930 Aug 2019

Publication series

NameLecture Notes in Electrical Engineering
ISSN (Print)1876-1100
ISSN (Electronic)1876-1119


Conference6th International Conference on Computational Science and Technology, ICCST 2019
CityKota Kinabalu


  • collaboration tools
  • crisis management
  • performance
  • social media
  • software engineering


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