Abstract
The purpose of this research is to investigate how the green image of a city can affect potential visitors' attitude toward the city in the context of user-generated content. The study adopts a 2 × 2 experimental design in which the greenness of the city image and the social distance between the users and the authors of social media content are examined. The results demonstrate that green image has a significant effect on attitudes toward cities. Moreover, the effects of social media content vary according to the perceived social distance between the author of the post and potential visitors. This study contributes to the literature by assessing the role that social media content plays in place branding and communication. Furthermore, it provides relevant insights on how institutions should enhance the sustainable resources of cities with their environmental policy and encourage the generation of content from various stakeholders to contribute to the development of a city's image.
Original language | English |
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Pages (from-to) | 492-501 |
Number of pages | 10 |
Journal | Corporate Social Responsibility and Environmental Management |
Volume | 26 |
Issue number | 2 |
Early online date | 28 Nov 2018 |
DOIs | |
Publication status | Published - 13 Mar 2019 |
Keywords
- city identity
- city image
- environmental policy
- green city
- place branding
- stakeholder engagement
- user-generated content