Striving for excellence: how self-assessment using the business excellence model can result in step improvements in all areas of business activities

K. Shergold, Debbie Reed

Research output: Contribution to journalArticlepeer-review

Abstract

Self-assessment using the Business Excellence Model has been in place in Europe since 1990 as a means of obtaining competitive advantage. Describes the history, design and application of the model and self-assessment in the context of the desire of all organizations to strive for excellence. Emphasizes is on self-assessment but reference is made to the use of the model of self-assessment to identify model organizations through the UK Quality Award (UKQA) and European Quality Award (EQA) processes.
Original languageEnglish
Pages (from-to)48-52
Number of pages5
JournalTQM Magazine
Volume8
Issue number6
DOIs
Publication statusPublished - 1996

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