Structuring investment decisions for smart city transitions

The study addresses the challenge of designing participatory decision making processes for smart city transitions. A process combining Delphi and ANP was developed to engage stakeholders in the process of prioritizing areas for investment and structuring delivery organizations. The study shows the impacts of converging IT systems and infrastructures, local government and workplace structures. The interdisciplinary research contributes to current debates on soft OR with its multi-method multi-paradigm approach and provides empirical contributions to studies of governance in smart cities.