Success of enterprise wiki systems

Zeeshan Bhatti, Serge Baile, Hina Mahboob Yasin

Research output: Contribution to journalArticlepeer-review

Abstract

With the ever increasing use of Web 2.0 sites on internet, they are now being employed by organisations across the globe. One of the most widely used Web 2.0 tools in organisations is wiki technology, particularly in project management. It is important for organisations to measure the success of their wiki system implementation. So we propose an extension in DeLone and McLean’s (2003) model by incorporating contextual factors with respect to wiki technology in a project management task to evaluate enterprise wiki systems. The study aims to help enterprises better understand how they can use the wikis having an effect on end-user performance. The proposed model will also be helpful for companies engaged in wiki development businesses, by aligning product improvements with end-user expectations and perceptions.
Original languageEnglish
Pages (from-to)337-358
Number of pages22
JournalInternational Journal of Information Technology and Management
Volume12
Issue number3-4
DOIs
Publication statusPublished - 24 Jun 2013

Keywords

  • wikis
  • group task
  • collaboration
  • project management
  • Web 2.0
  • employee performance
  • workplace collaboration
  • technology management

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