The effective quality manager: exploratory research paper

Alaa Garad

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


    In today’s fast-changing world, we can realise the emerging focus on quality
    in all aspects of business, ultimately, this should lead to better quality of life.
    Quality is a race without a finish line. We are on a mission of continuous
    quality improvement (Kearns, 1991). Quality professionals and managers are
    acting like the train driver who directs the train to its destination provided
    that the executive leadership has set up and established the infrastructure and
    railway for that train to move towards its target. The researcher believes that
    the quality of ‘quality manager’ plays a major role in the effective
    implementation of the quality initiatives. This exploratory, descriptive paper
    aims to find out what are the skills, competencies, perceptions and challenges
    related to quality managers and quality ‘function’; the purpose of this paper
    is to highlight the key issues that need to be considered in preparing quality
    managers to excel in their targets.
    Original languageEnglish
    Title of host publicationProceedings of the Fifth International Business Research Conference
    EditorsM. Hoque, C. Fernandes
    PublisherUniversity of Wollongong
    Publication statusPublished - 2007
    EventFifth International Business Research Conference - Dubai, United Arab Emirates
    Duration: 26 Jul 200727 Jul 2007


    ConferenceFifth International Business Research Conference
    Country/TerritoryUnited Arab Emirates


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