The effective quality manager: exploratory research paper

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


In today’s fast-changing world, we can realise the emerging focus on quality
in all aspects of business, ultimately, this should lead to better quality of life.
Quality is a race without a finish line. We are on a mission of continuous
quality improvement (Kearns, 1991). Quality professionals and managers are
acting like the train driver who directs the train to its destination provided
that the executive leadership has set up and established the infrastructure and
railway for that train to move towards its target. The researcher believes that
the quality of ‘quality manager’ plays a major role in the effective
implementation of the quality initiatives. This exploratory, descriptive paper
aims to find out what are the skills, competencies, perceptions and challenges
related to quality managers and quality ‘function’; the purpose of this paper
is to highlight the key issues that need to be considered in preparing quality
managers to excel in their targets.
Original languageEnglish
Title of host publicationProceedings of the Fifth International Business Research Conference
EditorsM. Hoque, C. Fernandes
PublisherUniversity of Wollongong
Publication statusPublished - 2007
EventFifth International Business Research Conference - Dubai, United Arab Emirates
Duration: 26 Jul 200727 Jul 2007


ConferenceFifth International Business Research Conference
Country/TerritoryUnited Arab Emirates


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