The EFQM excellence model: queries and confusion

Barbara Savage, Debbie Reed

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

Abstract

Organisations new to the use of the EFQM Excellence Model do not always find it easy to understand. This paper reports upon the observations of two experienced assessors and highlights several areas that have been found to raise queries or cause confusion among novice users.
Original languageEnglish
Title of host publicationBusiness excellence: proceedings of the 8th international conference on ISO 9000 & TQM
EditorsS. Ho, J. Dalrymple
PublisherNational Quality Institute
ISBN (Print)9789628610778
Publication statusPublished - Apr 2003

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