The EFQM excellence model: queries and confusion

Barbara Savage, Debbie Reed

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


    Organisations new to the use of the EFQM Excellence Model do not always find it easy to understand. This paper reports upon the observations of two experienced assessors and highlights several areas that have been found to raise queries or cause confusion among novice users.
    Original languageEnglish
    Title of host publicationBusiness excellence: proceedings of the 8th international conference on ISO 9000 & TQM
    EditorsS. Ho, J. Dalrymple
    PublisherNational Quality Institute
    ISBN (Print)9789628610778
    Publication statusPublished - Apr 2003


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