The illusion of routine as an indicator for job automation with artificial intelligence

Jason Bissessur; Farzad Arabikhan; Peter Bednar

doi:10.1007/978-3-030-23665-6_29

The illusion of routine as an indicator for job automation with artificial intelligence

Jason Bissessur, Farzad Arabikhan, Peter Bednar

School of Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

319 Downloads (Pure)

Abstract

The resurgence of artificial intelligence (AI) has empowered organizations to concentrate their research efforts on enhancing decision-making and automation capabilities. This is being pursued with the goal of increasing productivity, whilst reducing costs. With this, it is perceived that the jobs within these organizations that are considered subject to ‘routine’, or repetitive and mundane tasks, are more likely to be automatable. However, it may be recognised that these jobs are more than a simple set of routine tasks. This study aims to address the concept of routineness from the perspective of the job occupants themselves. The findings reveal that jobs which are considered routine from an organizational perspective, realistically require a degree of human intervention. This suggests that the fear of mass unemployment at the hands of AI may be an unrealistic notion. Rather, the introduction of AI into jobs paves the way for collaborative methods of working which could augment current jobs and create new jobs. Furthermore, this paper accentuates that the acceptance of AI by stakeholders requires an alignment of the technology with their own unique contextual needs.

Original language	English
Title of host publication	Exploring Digital Ecosystems: Organizational and Human Challenges
Editors	Alessandra Lazazzara, Francesca Ricciardi, Stefano Za
Publisher	Springer
Pages	407-416
ISBN (Electronic)	978-3-030-23665-6
ISBN (Print)	978-3-030-23664-9
DOIs	https://doi.org/10.1007/978-3-030-23665-6_29
Publication status	Published - Aug 2019
Event	XV Conference of the Italian Chapter of AIS: Living in the digital ecosystem: technologies, organizations and human agency - Pavia, Pavia, Italy Duration: 12 Oct 2018 → 13 Oct 2018 Conference number: 15 http://www.itais.org/conference/2018/

Publication series

Name	Lecture Notes in Information Systems and Organisation
Publisher	Springer
Volume	33
ISSN (Print)	2195-4968
ISSN (Electronic)	2195-4976

Conference

Conference	XV Conference of the Italian Chapter of AIS
Abbreviated title	ItAIS 2018
Country/Territory	Italy
City	Pavia
Period	12/10/18 → 13/10/18
Internet address	http://www.itais.org/conference/2018/

Keywords

Artificial Intelligence
Employment
Routine Work Activities
Job Automation
Organizational Perspective
Stakeholder Perspective

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-030-23665-6_29

The illusion of routine as an indicator for job automation with artificial intelligence
The final authenticated version is available online at: https://doi.org/10.1007/978-3-030-23665-6_29.
Accepted author manuscript (Post-print), 284 KB

Cite this

Bissessur, J., Arabikhan, F., & Bednar, P. (2019). The illusion of routine as an indicator for job automation with artificial intelligence. In A. Lazazzara, F. Ricciardi, & S. Za (Eds.), Exploring Digital Ecosystems: Organizational and Human Challenges (pp. 407-416). (Lecture Notes in Information Systems and Organisation; Vol. 33). Springer. https://doi.org/10.1007/978-3-030-23665-6_29

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Bissessur, J, Arabikhan, F & Bednar, P 2019, The illusion of routine as an indicator for job automation with artificial intelligence. in A Lazazzara, F Ricciardi & S Za (eds), Exploring Digital Ecosystems: Organizational and Human Challenges. Lecture Notes in Information Systems and Organisation, vol. 33, Springer, pp. 407-416, XV Conference of the Italian Chapter of AIS, Pavia, Italy, 12/10/18. https://doi.org/10.1007/978-3-030-23665-6_29

The illusion of routine as an indicator for job automation with artificial intelligence. / Bissessur, Jason; Arabikhan, Farzad ; Bednar, Peter.
Exploring Digital Ecosystems: Organizational and Human Challenges. ed. / Alessandra Lazazzara; Francesca Ricciardi; Stefano Za. Springer, 2019. p. 407-416 (Lecture Notes in Information Systems and Organisation; Vol. 33).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - Arabikhan, Farzad

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N2 - The resurgence of artificial intelligence (AI) has empowered organizations to concentrate their research efforts on enhancing decision-making and automation capabilities. This is being pursued with the goal of increasing productivity, whilst reducing costs. With this, it is perceived that the jobs within these organizations that are considered subject to ‘routine’, or repetitive and mundane tasks, are more likely to be automatable. However, it may be recognised that these jobs are more than a simple set of routine tasks. This study aims to address the concept of routineness from the perspective of the job occupants themselves. The findings reveal that jobs which are considered routine from an organizational perspective, realistically require a degree of human intervention. This suggests that the fear of mass unemployment at the hands of AI may be an unrealistic notion. Rather, the introduction of AI into jobs paves the way for collaborative methods of working which could augment current jobs and create new jobs. Furthermore, this paper accentuates that the acceptance of AI by stakeholders requires an alignment of the technology with their own unique contextual needs.

AB - The resurgence of artificial intelligence (AI) has empowered organizations to concentrate their research efforts on enhancing decision-making and automation capabilities. This is being pursued with the goal of increasing productivity, whilst reducing costs. With this, it is perceived that the jobs within these organizations that are considered subject to ‘routine’, or repetitive and mundane tasks, are more likely to be automatable. However, it may be recognised that these jobs are more than a simple set of routine tasks. This study aims to address the concept of routineness from the perspective of the job occupants themselves. The findings reveal that jobs which are considered routine from an organizational perspective, realistically require a degree of human intervention. This suggests that the fear of mass unemployment at the hands of AI may be an unrealistic notion. Rather, the introduction of AI into jobs paves the way for collaborative methods of working which could augment current jobs and create new jobs. Furthermore, this paper accentuates that the acceptance of AI by stakeholders requires an alignment of the technology with their own unique contextual needs.

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BT - Exploring Digital Ecosystems: Organizational and Human Challenges

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PB - Springer

T2 - XV Conference of the Italian Chapter of AIS

Y2 - 12 October 2018 through 13 October 2018

ER -

Bissessur J, Arabikhan F , Bednar P. The illusion of routine as an indicator for job automation with artificial intelligence. In Lazazzara A, Ricciardi F, Za S, editors, Exploring Digital Ecosystems: Organizational and Human Challenges. Springer. 2019. p. 407-416. (Lecture Notes in Information Systems and Organisation). Epub 2019 Jul 31. doi: 10.1007/978-3-030-23665-6_29

The illusion of routine as an indicator for job automation with artificial intelligence

Abstract

Publication series

Conference

Keywords

UN SDGs

Access to Document

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Cite this