This article borders on empirical study of how effective communication can bring low employee turnover rate intension. The case study used is First Bank of Nigeria (FBN), which is the country’s largest bank and financial services in terms of capitalisation. As empirically demonstrated in this paper particularly from respondents’ views collated via survey questionnaires, there exists high employee turnover intension given the degree of effective communication (or near lack of effective communication) between management and other members of staff specifically those at the till as well as on the floor of the bank. For the purpose of this article, employee turnover intension is the rate at which people (employees) want to leave an organisation.
|Economic Insights - Trends & Challenges
|Published - 2013