The influence of HR within change management in the service sector

D. Smith, Gary Rees

    Research output: Contribution to journalArticle


    The process of change is a multifaceted subject. Pettigrew (1988), cited by Buchanan et al (2005: 199), provides the following description of change: "A complex and untidy cocktail of rational decisions, mixed with competing perceptions, stimulated by visionary leadership, spiced with power plays and attempts to recruit support and build coalitions behind ideas." Change is endemic to organisations across public, private and not for profit sectors. The focus of this article is upon change within the service sector. The UK’s Office of National Statistics (2000, p.4) reported: "Service industries now dominate the UK economy. Private sector services alone account for over 50 per cent of gross domestic product." These figures are based on all businesses across the Service Sector, including the vendor/service provider companies.
    Original languageEnglish
    Pages (from-to)5-7
    Number of pages3
    JournalHR Bulletin: Research and Practice
    Issue number1
    Publication statusPublished - Jun 2009


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