The need for policies to overcome eGov implementation challenges

Electronic Government (hereafter eGov) is a transformative agent upon political and civic activity: it involves the provision and use of information and services by citizens, businesses and governments; and thus has the potential to increase civic efficiency and transparency; to facilitate interaction between public, private and government entities; and ultimately to promote democracy and political stability. Academic literature covering transformational eGov activity in times of geopolitical instability (such as that which Syria is currently facing) is uncommon. We selected thirty-five papers for review, each covering aspects of eGov relevant to the Middle-East Arabic Countries and Syria, for the period between 2000 and 2013. This paper exposes five categories of challenge (Syrian Civil war and Instability, Human, Political, Infrastructure and Organisational) faced by eGov implementations in Middle-East Arabic Countries/Syria and proposes further work to investigate these.