The success of corporate wiki systems: an end-user perspective

Zeeshan Bhatti*, Serge Baile, Hina Mahboob Yasin

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution


With the ever increasing use of Web 2.0 sites on the internet, the use of Web 2.0 based tools is now employed by organizations across the globe. One of the most widely used Web 2.0 tools in organizations is wiki technology, particularly in project management. It is important for organizations to measure the success of their wiki system implementation. With the advent of new technologies in the market and their deployment by the firms, it is necessary to investigate how they can help organizations execute processes in a better way. In this paper we present a theoretical model for the measurement of corporate wikis' success from the end-user's perspective based on the theoretical foundation of DeLone & McLean's IS success model . We extend the model by incorporating contextual factors with respect to wiki technology in a project management task. This study intends to help firms to understand in a better way, how they can use wikis to achieve an efficient, effective and improved end-user performance. This would also be helpful for companies engaged in wiki development business to improve their products keeping in view the perceptions of wiki end-users.
Original languageEnglish
Title of host publicationWikiSym '11: Proceedings of the 7th International Symposium on Wikis and Open Collaboration
EditorsAndreao Forte, Felipe Ortega
PublisherAssociation for Computing Machinery (ACM)
ISBN (Print)9781450309097
Publication statusPublished - 3 Oct 2011
EventInternational Symposium on Wikis and Open Collaboration - Microsoft Research Center, Palo Alto, United States
Duration: 3 Oct 20115 Oct 2011


ConferenceInternational Symposium on Wikis and Open Collaboration
Abbreviated titleWikiSym'11
Country/TerritoryUnited States
CityPalo Alto
Internet address


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