Towards an Islamic quality management model

Y. Al-Zamany, M. Dulaimi, S. Hoddell, Barbara Savage

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


    The take-up of TQM within Middle Eastern countries is generally low since their organisations have been preoccupied with conventional management and have not been aware of advanced quality systems. This appears to be related in part to the lack of competition in the past resulting from government intervention in foreign trade and the protectionist policies of these countries; this is no longer the case. This paper explains the need to apply quality management in Middle Eastern countries and reasons that lead to the suggestion of moving toward designing a quality management model that considers the Islamic issues and values to be applied there.
    Original languageEnglish
    Title of host publicationISO 9000 & TQM for 2000+: proceedings of the 5th international conference on ISO 9000 & TQM
    EditorsS. Ho, C. Chee Leong
    PublisherHong Kong Baptist University
    Number of pages613
    ISBN (Print)9628526402
    Publication statusPublished - 2000

    Publication series

    NameISO 9000 series standards: total quality management
    PublisherHong Kong Baptist University


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