Towards effective emotional support for community first responders experiencing stress

Matt Dennis; Peter Kindness; Judith Masthoff; Chris Mellish; Kirsten Smith

doi:10.1109/ACII.2013.141

Towards effective emotional support for community first responders experiencing stress

Matt Dennis, Peter Kindness, Judith Masthoff, Chris Mellish, Kirsten Smith

University of Aberdeen

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Community First Responders are often the first on the scene in rural medical emergencies, and experience situations where stress is inherent. One way of reducing this stress is through the use of an Empathic Conversational Agent which can provide Emotional Support, and be applied to systems designed for the pre-hospital care domain. This paper outlines the groundwork for this goal by describing the development of stories which describe a particular stressor, and validated Emotional Support categories and statements. These will be used when developing an algorithm for adapting Emotional Support to different stressful situations. We identified 5 categories of Emotional Support, and a set of 52 statements which were validated as belonging to these categories. We then present a preliminary analysis of the patterns of usage of Emotional Support categories for each of the stressors.

Original language	English
Title of host publication	Proceedings - 2013 Humaine Association Conference on Affective Computing and Intelligent Interaction, ACII 2013
Pages	763-768
Number of pages	6
DOIs	https://doi.org/10.1109/ACII.2013.141
Publication status	Published - 2013
Externally published	Yes
Event	2013 5th Humaine Association Conference on Affective Computing and Intelligent Interaction - Geneva, Switzerland Duration: 2 Sept 2013 → 5 Sept 2013

Conference

Conference	2013 5th Humaine Association Conference on Affective Computing and Intelligent Interaction
Abbreviated title	ACII 2013
Country/Territory	Switzerland
City	Geneva
Period	2/09/13 → 5/09/13

Keywords

Affect
Community Health
Emotional Support
Stress

Access to Document

10.1109/ACII.2013.141

Cite this

@inproceedings{9eeb23b33f0141b1bea68f8110cfde99,

title = "Towards effective emotional support for community first responders experiencing stress",

abstract = "Community First Responders are often the first on the scene in rural medical emergencies, and experience situations where stress is inherent. One way of reducing this stress is through the use of an Empathic Conversational Agent which can provide Emotional Support, and be applied to systems designed for the pre-hospital care domain. This paper outlines the groundwork for this goal by describing the development of stories which describe a particular stressor, and validated Emotional Support categories and statements. These will be used when developing an algorithm for adapting Emotional Support to different stressful situations. We identified 5 categories of Emotional Support, and a set of 52 statements which were validated as belonging to these categories. We then present a preliminary analysis of the patterns of usage of Emotional Support categories for each of the stressors.",

keywords = "Affect, Community Health, Emotional Support, Stress",

author = "Matt Dennis and Peter Kindness and Judith Masthoff and Chris Mellish and Kirsten Smith",

year = "2013",

doi = "10.1109/ACII.2013.141",

language = "English",

isbn = "9780769550480",

pages = "763--768",

booktitle = "Proceedings - 2013 Humaine Association Conference on Affective Computing and Intelligent Interaction, ACII 2013",

note = "2013 5th Humaine Association Conference on Affective Computing and Intelligent Interaction, ACII 2013 ; Conference date: 02-09-2013 Through 05-09-2013",

}

Dennis, M, Kindness, P, Masthoff, J, Mellish, C & Smith, K 2013, Towards effective emotional support for community first responders experiencing stress. in Proceedings - 2013 Humaine Association Conference on Affective Computing and Intelligent Interaction, ACII 2013., 6681533, pp. 763-768, 2013 5th Humaine Association Conference on Affective Computing and Intelligent Interaction, Geneva, Switzerland, 2/09/13. https://doi.org/10.1109/ACII.2013.141

Towards effective emotional support for community first responders experiencing stress. / Dennis, Matt; Kindness, Peter; Masthoff, Judith et al.
Proceedings - 2013 Humaine Association Conference on Affective Computing and Intelligent Interaction, ACII 2013. 2013. p. 763-768 6681533.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Towards effective emotional support for community first responders experiencing stress

AU - Dennis, Matt

AU - Kindness, Peter

AU - Masthoff, Judith

AU - Mellish, Chris

AU - Smith, Kirsten

PY - 2013

Y1 - 2013

N2 - Community First Responders are often the first on the scene in rural medical emergencies, and experience situations where stress is inherent. One way of reducing this stress is through the use of an Empathic Conversational Agent which can provide Emotional Support, and be applied to systems designed for the pre-hospital care domain. This paper outlines the groundwork for this goal by describing the development of stories which describe a particular stressor, and validated Emotional Support categories and statements. These will be used when developing an algorithm for adapting Emotional Support to different stressful situations. We identified 5 categories of Emotional Support, and a set of 52 statements which were validated as belonging to these categories. We then present a preliminary analysis of the patterns of usage of Emotional Support categories for each of the stressors.

AB - Community First Responders are often the first on the scene in rural medical emergencies, and experience situations where stress is inherent. One way of reducing this stress is through the use of an Empathic Conversational Agent which can provide Emotional Support, and be applied to systems designed for the pre-hospital care domain. This paper outlines the groundwork for this goal by describing the development of stories which describe a particular stressor, and validated Emotional Support categories and statements. These will be used when developing an algorithm for adapting Emotional Support to different stressful situations. We identified 5 categories of Emotional Support, and a set of 52 statements which were validated as belonging to these categories. We then present a preliminary analysis of the patterns of usage of Emotional Support categories for each of the stressors.

KW - Affect

KW - Community Health

KW - Emotional Support

KW - Stress

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DO - 10.1109/ACII.2013.141

M3 - Conference contribution

AN - SCOPUS:84893277240

SN - 9780769550480

SP - 763

EP - 768

BT - Proceedings - 2013 Humaine Association Conference on Affective Computing and Intelligent Interaction, ACII 2013

T2 - 2013 5th Humaine Association Conference on Affective Computing and Intelligent Interaction

Y2 - 2 September 2013 through 5 September 2013

ER -

Towards effective emotional support for community first responders experiencing stress

Abstract

Conference

Keywords

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Cite this