Towards the development of a decision-making framework: a contribution inform of a decision support aid for complex technical organization

Akinola Kila*, Penny Hart

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Technical organizations with complex engineering activities possess strong methods for conceptualizing, designing and managing complex engineered systems. This type of organization could involve critical resources, and the project could be time critical. Technical managers often rely on their intuitions to make critical decisions in this domain. If this intuition is not mindfully managed, it can result in a single-point failure of the project. To address this, the author proposes the use of an organizational decision-making framework (D’MHAS model) which conceptualizes decision-making as a perceived human activity system. The framework adopts a systems perspective in combination with the concept of requisite variety to guide intuition-led decisions in technical organizations. D’MHAS is made up of concrete systems (processes, behaviours, structures and meaning) and conceptual systems (concepts and ideas) which are in continuous flux through time; it incorporates the idea of requisite variety to allow for effective management of the system. The framework allows for thinking, reflection and learning while taking action. In this paper, Vickers’s idea of appreciation and an appreciative system is revisited as the theoretical basis for the development of D’MHAS model. The discussion of the operational factors of the model and how it was validated are presented. The domain of the Nigerian Space Agency (NASRDA) was used as an example to validate the model.

Original languageEnglish
Title of host publicationEvolution in Computational Intelligence - Proceedings of the 11th International Conference on Frontiers of Intelligent Computing
Subtitle of host publicationTheory and Applications FICTA 2023
EditorsVikrant Bhateja, Xin-She Yang, Marta Campos Ferreira, Sandeep Singh Sengar, Carlos M. Travieso-Gonzalez
Number of pages20
ISBN (Electronic)9789819967025
ISBN (Print)9789819967018
Publication statusPublished - 21 Nov 2023
Event11th International Conference on Frontiers of Intelligent Computing: Theory and Applications, FICTA 2023 - Cardiff, United Kingdom
Duration: 11 Apr 202312 Apr 2023

Publication series

NameSmart Innovation, Systems and Technologies
ISSN (Print)2190-3018
ISSN (Electronic)2190-3026


Conference11th International Conference on Frontiers of Intelligent Computing: Theory and Applications, FICTA 2023
Country/TerritoryUnited Kingdom


  • appreciation
  • critical decisions
  • human activity systems

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