Untying the influence of advertisements on consumers buying behavior and brand loyalty through brand awareness: the moderating role of perceived quality

Jin Zhao, Rehan Sohail Butt, Majid Murad, Farhan Mizra, Mamdouh Abdulaziz Saleh Al-Faryan

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Abstract

Consumer buying behavior is an important aspect in every marketing strategy to produce maximum output from the market. This study aims to determine how advertisement affects consumer buying behavior and brand loyalty by considering a mediator between brand awareness and the moderating role of perceived quality. For this purpose, this study targets the rising cosmetics industry. This study used the purposive sampling technique to collect data from 300 respondents with the help of an online survey method via Google doc. The partial least squares structural equation modeling PLS-SEM was applied to verify the hypotheses relationships. The findings have confirmed that advertisements substantially predicted brand awareness, brand loyalty, and consumer buying behavior. Furthermore, brand awareness partially mediated the association of advertisement with brand loyalty and consumer buying behavior. Also, perceived quality is significantly moderated on the association of brand awareness with brand loyalty and consumer buying behavior. Based on such findings, this study has contributed to the literature and provided new insights into the practical implications alongside the future roadmap of the survey.
Original languageEnglish
Article number803348
Number of pages15
JournalFrontiers in Psychology
Volume12
DOIs
Publication statusPublished - 27 Jan 2022

Keywords

  • advertisment
  • brand awareness
  • brand loyalty
  • consumer buying behaviour
  • perceived quality

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