Using the business excellence model in a small service business

Debbie Reed

Using the business excellence model in a small service business

Debbie Reed

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

Abstract

There is evidence that use of the Business Excellence Model (BEM) and Self Assessment (SA) is of value-add to small businesses (SBs). This piece of action research set out to understand how one SB in the service sector could apply the BEM and SA and gain lessons for the development of tools and services, by the British Quality Foundation (BQF), to increase awareness and use of the model and technique in SBs.

Original language	English
Title of host publication	Proceedings of the 1999 small business & enterprise development conference
Place of Publication	Leeds
Publisher	University of Leeds
Pages	178-183
Number of pages	6
ISBN (Print)	9781872677200
Publication status	Published - 1999

Cite this

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title = "Using the business excellence model in a small service business",

abstract = "There is evidence that use of the Business Excellence Model (BEM) and Self Assessment (SA) is of value-add to small businesses (SBs). This piece of action research set out to understand how one SB in the service sector could apply the BEM and SA and gain lessons for the development of tools and services, by the British Quality Foundation (BQF), to increase awareness and use of the model and technique in SBs.",

author = "Debbie Reed",

year = "1999",

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M3 - Chapter (peer-reviewed)

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SP - 178

EP - 183

BT - Proceedings of the 1999 small business & enterprise development conference

PB - University of Leeds

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ER -

Using the business excellence model in a small service business

Abstract

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