Value stream mapping in a service environment: a comparison of approaches

T. Sinha; N. Ward; Christine Welch; Briony Boydell

Value stream mapping in a service environment: a comparison of approaches

T. Sinha, N. Ward, Christine Welch, Briony Boydell

Research output: Contribution to conference › Paper › peer-review

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Abstract

This paper provides an analysis of Value Stream Mapping (VSM) tools. It offers an insight into the benefits, enablers, drawbacks and blockers for VSM approaches with the expertise of a community of practice of 20 improvement professionals from service environments. A single scenario was used to test the methods in terms of visual representation, team understanding, team interaction and the richness of the data displayed. The results showed that each approach had value but that building complexity and adding richness of data improved the overall outcome. A framework and key messages conclude

Original language	English
Publication status	Published - 2010
Event	17th Annual EuROMA Conference: Managing Operations in Service Economies - Porto, Portugal Duration: 6 Jun 2010 → 9 Jun 2010

Conference

Conference	17th Annual EuROMA Conference
Country/Territory	Portugal
City	Porto
Period	6/06/10 → 9/06/10

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Value_Stream_Mapping.pdfAccepted author manuscript (Post-print), 320 KB

Cite this

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title = "Value stream mapping in a service environment: a comparison of approaches",

abstract = "This paper provides an analysis of Value Stream Mapping (VSM) tools. It offers an insight into the benefits, enablers, drawbacks and blockers for VSM approaches with the expertise of a community of practice of 20 improvement professionals from service environments. A single scenario was used to test the methods in terms of visual representation, team understanding, team interaction and the richness of the data displayed. The results showed that each approach had value but that building complexity and adding richness of data improved the overall outcome. A framework and key messages conclude",

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T1 - Value stream mapping in a service environment: a comparison of approaches

AU - Sinha, T.

AU - Ward, N.

AU - Welch, Christine

AU - Boydell, Briony

PY - 2010

Y1 - 2010

N2 - This paper provides an analysis of Value Stream Mapping (VSM) tools. It offers an insight into the benefits, enablers, drawbacks and blockers for VSM approaches with the expertise of a community of practice of 20 improvement professionals from service environments. A single scenario was used to test the methods in terms of visual representation, team understanding, team interaction and the richness of the data displayed. The results showed that each approach had value but that building complexity and adding richness of data improved the overall outcome. A framework and key messages conclude

AB - This paper provides an analysis of Value Stream Mapping (VSM) tools. It offers an insight into the benefits, enablers, drawbacks and blockers for VSM approaches with the expertise of a community of practice of 20 improvement professionals from service environments. A single scenario was used to test the methods in terms of visual representation, team understanding, team interaction and the richness of the data displayed. The results showed that each approach had value but that building complexity and adding richness of data improved the overall outcome. A framework and key messages conclude

M3 - Paper

T2 - 17th Annual EuROMA Conference

Y2 - 6 June 2010 through 9 June 2010

ER -

Value stream mapping in a service environment: a comparison of approaches

Abstract

Conference

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Cite this