Value stream mapping in a service environment: a comparison of approaches

T. Sinha, N. Ward, Christine Welch, Briony Boydell

Research output: Contribution to conferencePaperpeer-review

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Abstract

This paper provides an analysis of Value Stream Mapping (VSM) tools. It offers an insight into the benefits, enablers, drawbacks and blockers for VSM approaches with the expertise of a community of practice of 20 improvement professionals from service environments. A single scenario was used to test the methods in terms of visual representation, team understanding, team interaction and the richness of the data displayed. The results showed that each approach had value but that building complexity and adding richness of data improved the overall outcome. A framework and key messages conclude
Original languageEnglish
Publication statusPublished - 2010
Event17th Annual EuROMA Conference: Managing Operations in Service Economies - Porto, Portugal
Duration: 6 Jun 20109 Jun 2010

Conference

Conference17th Annual EuROMA Conference
CountryPortugal
CityPorto
Period6/06/109/06/10

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