Value streams, effectiveness and the achievement of balance

Christine Welch, T. Sinha

Research output: Contribution to conferencePaperpeer-review


This paper considers the interconnected nature of business processes and the high incidence of failure in change projects, including those based in Lean principles. The need for teams to adopt a systemic philosophy is emphasised, rather than naively applying tactical ‘toolkits’. The need to balance internal and external complexities is recognised, taking into account particular difficulties this poses for service industries. The authors suggest that the Viable Systems Model (Beer, 1985) may be a useful approach. This model attempts to balance variety between organizations and their environments, and between operational units and management, through recursive levels of autonomy.
Original languageEnglish
Publication statusPublished - 2011
Event18th EurOMA Conference - Cambridge, United Kingdom
Duration: 3 Jul 20116 Jul 2011


Conference18th EurOMA Conference
Country/TerritoryUnited Kingdom


  • Lean


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