AbstractThere has been a gradual increase in the number of public sector organisations implementing quality management as a strategy to improve performance, improve the quality of public products and services and satisfy the needs of customers. Even though literature in the field relates the success of many public sector organisations in the implementation of quality management, it additionally alludes to the reality that there are barriers to the implementation of quality management. These barriers to quality management implementation are not just from internal factors in the organisation such as a lack of management commitment, but also from external factors such as political interference.
The aim of this research is to determine the perceived factors necessary for successful Quality Management implementation in Nigerian public sector organisations within the space industry. This aim also includes examining the perceived barriers to Quality Management implementation activities in these organisations.
This study uses both quantitative and qualitative methods to achieve the objectives of the research. A questionnaire was designed to determine the perceived factors of Quality Management implementation and to assess the level of implementation as perceived by the employees of these organisations. Semi-structured interviews were also conducted with employees across different management levels to gain an in-depth understanding of enablers to quality management implementation as well as the barriers affecting the implementation process.
The results of data analysis indicate that the level of quality management implementation as perceived by employees in both case organisations, is medium. Further analysis shows that there are variations in opinion regarding the level of implementation across the different management levels in both organisations.
Additionally, the study reveals that the major internal organisational barriers affecting quality management implementation are a lack of top management commitment, a lack of training programmes relating to quality management and lack of quality measurement. The study also reveals that there are external barriers preventing the implementation process which are a lack of facilities, a lack of infrastructure and lack of funds.
|Date of Award||Jan 2020|
|Supervisor||Deborah Margaret Reed (Supervisor) & Chris Milner (Supervisor)|