Professor Charlotte Rayner
I am now a visiting Professor of Human Resource Management at Portsmouth Business School. I have been in academic research since the mid 1990's when I completed the first major UK survey on workplace bullying for the BBC. Clients include The Work Foundation, NHS Trusts, UNISON, Amicus and smaller unions, as well as local councils and the private sector. Research topics have included stress, bullying and harassment, communication strategy appraisal, local residents opinion surveys and service performance measurement as judged by customers. Much of my work has been confidential.
I have a PhD from Manchester, an MBA from Cass Business School and a first degree in Psychology from Newcastle. I write on the topic of bullying at work and negative behaviour for professional and academic publications. I am particularly interested in prevention strategies and lectures internationally.
My background is in workplace bullying, with a speciality in interventions at the organisational level. The main study I am involved with currently is with a very large private UK company (100,000+ staff) where a PhD student is evaluating an intervention to mobilise peer support (bystanders) against bullying, working with social norms.
My new area of research is Meaning at Work where there are no established measures and almost no work being undertaken in the UK. I have a project working with consultants where UoP is developing an app to collect data that will be distributed by the consultants, analysed by myself with software maintained by the School of Computing. This is at the stage of first pilot. It should establish a longitudinal crowd-sourcing technique to provide data on UK and non-UK workplaces.
Finally I have extensive links with trade unions due to their involvement and source of samples for my work on bullying. This involvement led to a KS project examining health and safety in call centres for UNISON. We examined traditional physical stressors, supplemented with new psychological strain variables. Currently being written up, the study combines qualitative staff survey data with qualitative union and management interviews and especially focuses on work-home interactions for strain.